Shipping & Returns

Shipping

We know you’re excited to receive your order and we don’t like to keep you waiting.

• Orders ship from Mineola, Texas
• Processing time: 1-2 business days (Monday–Friday)
• Orders placed on Friday will ship the following Monday

We primarily ship via USPS Ground or Priority, with UPS used for larger or heavier items when needed.

Shipping Rates:

• Flat Rate: $10 on all orders
• FREE shipping on orders $250+ (no code needed)

Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

**All shipping and order updates are sent automatically through our system. Please note that these emails sometimes land in spam or junk folders. Emails will come from: [email protected]**

We recommend adding this email address to your approved contacts and searching your inbox for this email if you cannot locate your tracking updates.

For the fastest response time, please text us with any questions or concerns to 214-235-2022

Returns & Exchanges

We want you to love what you ordered. If something isn’t quite right, we’re here to help.

• Returns must be requested within 14 days of purchase
• Eligible returns will be issued as store credit or exchange only
• We do not offer refunds

Exchanges:
If you have your eye on something else, let us know. We’ll ship your new item once your return has been received and processed.

Return Guidelines

To be eligible for return:

• Items must be new, unworn, and unaltered
• Tags must still be attached
• Items must be in perfect condition

Please note:

• Items that have been washed are not eligible for return
• We are not responsible for washed items, but we’re always happy to help if you have concerns
• If an item is returned damaged or not in original condition, we reserve the right to deny the return

Return Shipping:

• Customer is responsible for return shipping costs
• We can provide a return label upon request (cost will be deducted from store credit)
• Returns must be postmarked within 30 days of delivery (based on tracking)

Return Limits:

• Excessive returns (5+ total) may be reviewed and declined at our discretion

Final Sale Items

The following are final sale and not eligible for return or exchange:

• Sale or discounted items
• Vintage or one-of-a-kind pieces
• Gourmet food items
• Holiday and seasonal merchandise

International Orders

If you’re outside the U.S., we’d still love to ship to you.

Email [email protected] with:

• Your shipping address
• The item(s) you’d like

We’ll send you a custom shipping quote.

Return Address

The Periwinkle Shoppe
111 East Broad Street
Mineola, TX 75773